Frequently Asked Questions

We use NZ Post as our courier provider. Expect shipping to take 2-5 working days. 

No, Wellington Chocolate Factory aims to despatch all orders the following working day.

We have currently stopped our pick up service, but our retail store is open 10-4 Tuesday-Sunday, so feel free to pop in and purchase your chocolate (and maybe one of our famous hot chocolates too!)

At this stage we only ship to Australia. Due to current delivery delays, you can expect your order to arrive in 10-15 working days.

Get in touch with us at orders@wcf.co.nz if your order hasn't arrived after 5 working days from date of despatch.

Please get in touch with our despatch team as soon as possible to advise of the change in shipping address (orders@wcf.co.nz or 04 385 7555). Our despatch team will endeavour to make this change if possible prior to being picked up by the courier. However we cannot make any changes to shipping address once your order has been shipped. If your order has been shipped, you will need to contact NZ Post to see if this is possible.

No, we aim to process orders the following working day. See shipping information for delivery times.

At checkout, a pop up will appear with the option to add a gift card to your order for an additional $3.00. 

No, but you can build your own bundle by adding different chocolate flavours to your cart. 

We will soon be launching a stockist list on our website. Until then, if you have any questions about where to find us please email orders@wcf.co.nz

No, please add a gift card to your order at checkout.

Some of our chocolates have a Subscribe & Save purchase option on our website - the longer the subscription the bigger the saving. You will get sent your bars monthly.

Yes, email our sales team (orders@wcf.co.nz) with your order confirmation number(s) and we can provide this for you

Yes - add your gift card and then adjust your quantities prior to completing checkout

No, there is no parking at Eva St. There is public car parking available close by on both Ghuznee St and Taranaki St.

All of our chocolate 'may contain traces of gluten or gluten containing cereals', or gluten may be specified as an allergen. We run production in a kitchen enviroment, which uses gluten containing products, as well as making some products which contain gluten, and while we clean thoroughly, we do not test our products for traces of gluten, so cannot claim they are gluten free and/or remove the allergen statement.

None of our chocolates are dairy free, they all 'may contain traces of dairy', or dairy/milk may be specified as an allergen. We run both dairy and non-dairy products, and and while we clean thoroughly, we do not test our products for traces of dairy, so cannot claim they are dairy free and/or remove the allergen statement. 

Our vegan friendly bars are Dominican Republic dark chocolate, coconut milk chocolate, oat milk chocolate and Pacific dark chocolate. Our drinking chocolate is also vegan friendly. They are not dairy free as there is potential for cross contamination from our dairy containing products, however they are classed as vegan as we have not intentionally added any animal products and/or by-products. 

No, our chocolate contains organic cane sugar or coconut sugar. 

Oat powder. No water based ingredients can be added to chocolate as it would cause it to seize. We use dried powdered oats (exactly what is mixed with water to make oat milk). 

We ethically source our Dominican Republic and Peru beans through Fairtrade. We also work with growers in Vanuatu under our Grower Partner programme, where we pay a premium for high quality beans to support farmers and their communities. We will be sourcing more of our cocoa beans from our Pacific neighbours in the future. 

Chocolate is made to be stored at room temperature and not in the fridge. This is to reduce the chance of 'bloom' on the chocolate (the white layer that can often be seen on badly stored chocolate, which is the cocoa butter coming out of temper and migrating to the surface of the chocolate - it is totally safe to eat, but may not have the texture of perfectly tempered chocolate), as bloom can occur at low temperatures. However, it can occur faster at higher temperatures (as well as melting!), so it is dependent on the storage conditions available to you. We recommend eating your chocolate quickly if you live in a hot climate. 

The white layer that can often be seen on badly stored chocolate is called bloom. It is the cocoa butter coming out of temper and migrating to the surface of the chocolate - it is totally safe to eat, but may not have the texture of perfectly tempered chocolate

No, all cocoa beans contain an element of carbohydrates.

No, no WCF products contain palm oil.

We only offer physical vouchers which are sent out after purchase. We do not currently offer a tour e-voucher. 

Our chocolate tour experiences and junior tours include chocolate and some topping options that don't have eggs in the ingredients list, however we are unable to guarantee that there are no eggs at all due to other products in the factory using eggs, and the possible risk of cross-contamination from these egg-containing products and toppings. We can work with you to minimise possible risk by separating out ingredients and toppings, but we can't guarantee no cross-contamination.

Our chocolate tour experiences and junior tours include chocolate and some topping options that don't have gluten in the ingredients list, however we are unable to guarantee that there is no gluten at all due to other products in the factory using gluten, and the possible risk of cross-contamination from these gluten-containing products and toppings. We can work with you to minimise possible risk by separating out ingredients and toppings, but we can't guarantee no cross-contamination.

We recommend junior tours for 6-12 year olds. Parents are welcome to be in the tour room with their child. If you think that your 5 year old child would be ok to join the tour and you are there to help them, then you are welcome to book them on the tour. Please note: our benches are 90cm high and although we do have small steps to stand on, it may be too high for some children.

No, you can only use one discount code per order. 

Our chocolate tour experiences and junior tours include chocolate and some topping options that don't have nuts in the ingredients list, however we are unable to guarantee that there are no nuts at all due to other products in the factory using nuts, and the possible risk of cross-contamination from these nut-containing products and toppings. We can work with you to minimise possible risk by separating out ingredients and toppings, but we can't guarantee no cross-contamination.

Our chocolate tour experiences and junior tours include chocolate and some topping options that don't have milk in the ingredients list, however we are unable to guarantee that there is no milk at all due to other products in the factory using milk, and the possible risk of cross-contamination from these milk-containing products and toppings. We can work with you to minimise possible risk by separating out ingredients and toppings, but we can't guarantee no cross-contamination.

Yes, you are more than welcome to stay with your child while they are on the junior tour.